This policy applies to orders placed on qspl.co.in with Quadrant Sports Pvt. Ltd. (QSPL), Khasra No. 46/1/2/3, Near Gaushala, Begamganj–Sultanganj Road, Village Padhajhir, Tehsil Begamganj, District Raisen, Madhya Pradesh 464881.
Return window
You can request a return within 7 days of delivery.
Eligible returns
- Products received damaged, defective, or different from what you ordered.
- Change-of-mind returns: accepted only for unused products in original packaging with all accessories.
How to request a return
WhatsApp or call +91 88152 85746, or email info@qspl.co.in, with your order number and photos/video of the product and packaging.
Return shipping
- Free for damaged, defective or wrong items — we arrange the pickup.
- For change-of-mind returns, return shipping is paid by the customer.
Refunds
Refunds are made to the original payment method (UPI / card / netbanking via Razorpay) within 7 working days after we receive and inspect the returned item. For damaged or defective items you may choose a replacement instead of a refund.
Not returnable
- Bicycles that have been used or damaged after delivery by the customer.
- Products with missing parts or packaging.
- Custom laser-cut, SS pipe or agri equipment orders made to your specifications (except manufacturing defects).
Cancellation
Orders can be cancelled before dispatch for a full refund.